{"xsrfToken":"c9ed5f58dbe7afd8dde1b2bdcf5af1757c9326a8_lout","branding":{"id":"2","key":"ydo","name":"Your DEQ Online Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to DEQ Service Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Your DEQ Online Helpdesk staff is available Monday-Friday, 8 a.m.-5 p.m.","translations":{"en-US":{"helpCenterTitle":"Welcome to DEQ Service Center","sharedPortalName":"Help Center","announcementHeader":"Your DEQ Online Helpdesk staff is available Monday-Friday, 8 a.m.-5 p.m.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fca632e2-b768-40b1-9e96-9caf0a70ac62/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDY0MGNhNC04NzU1LTQ4ZjAtYmI4My1hMDFkZDcyNTUxMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZjYTYzMmUyLWI3NjgtNDBiMS05ZTk2LTljYWYwYTcwYWM2MiI6WyJyZWFkIl19LCJleHAiOjE3NDM0MjU3NDEsIm5iZiI6MTc0MzQyNTE0MX0.hcrXeU-9IkJXOISgZ7ByFd8cotm8BPau7s9oUNBo8vw&client=70640ca4-8755-48f0-bb83-a01dd7255105&height=300&mode=fit","bannerMediaApiFileId":"fca632e2-b768-40b1-9e96-9caf0a70ac62","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ydo","projectId":10001,"serviceDeskId":2,"name":"Your DEQ Online Helpdesk","description":"<p>Welcome to the Helpdesk! We are here to answer technical questions and resolve issues with using the Your DEQ Online system. You can submit a request using the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"19","name":"DEQ staff request","descriptionHtml":"","callToAction":"DEQ staff request","introHtml":"<p>Use this form only if you are a DEQ employee.</p>","icon":10485,"iconUrl":"https://oregondeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[3],"key":""},{"id":"17","name":"Public user request","descriptionHtml":"","callToAction":"Public user request","introHtml":"<p>Use this form if you are a member of the general public, but not a regulated business.</p>","icon":10494,"iconUrl":"https://oregondeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[3],"key":""},{"id":"18","name":"Regulated community request","descriptionHtml":"","callToAction":"Regulated community request","introHtml":"<p>Use this form if you are part of the DEQ regulated community.</p>","icon":10499,"iconUrl":"https://oregondeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://oregondeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[17,18,19]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"YDO","userLanguageHeader":"Your DEQ Online Helpdesk staff is available Monday through Friday from 8 a.m. to 5 p.m. except for state observed holidays.","userLanguageMessageWiki":"<p>To see a list of state observed holidays: <a href=\"https://www.oregon.gov/das/pages/calendar.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://www.oregon.gov/das/pages/calendar.aspx</a></p>","defaultLanguageHeader":"Your DEQ Online Helpdesk staff is available Monday through Friday from 8 a.m. to 5 p.m. except for state observed holidays.","defaultLanguageMessage":"To see a list of state observed holidays: https://www.oregon.gov/das/pages/calendar.aspx","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDY0MGNhNC04NzU1LTQ4ZjAtYmI4My1hMDFkZDcyNTUxMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MjYzNDEsIm5iZiI6MTc0MzQyNTE0MX0.cWT75J_U9JBMgfrkXGciHiWLXzhWmtEsv9wG7bofcJE","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"70640ca4-8755-48f0-bb83-a01dd7255105","tokenDurationInMins":20}},"reqCreate":{"id":19,"projectId":10001,"form":{"name":"DEQ staff request","descriptionHtml":"","callToAction":"DEQ staff request","intro":"<p>Use this form only if you are a DEQ employee.</p>","instructions":"","icon":10485,"iconUrl":"https://oregondeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10038","fieldConfigId":"10137","label":"Your Name","description":"Please provide your full name","descriptionHtml":"<p>Please provide your full name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10039","fieldConfigId":"10138","label":"Issue Summary","description":"Please provide details about the issue you are experiencing","descriptionHtml":"<p>Please provide details about the issue you are experiencing</p>","required":false,"displayed":false,"presetValues":["N/A"],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10042","fieldConfigId":"10141","label":"Phone","description":"Please provide the best number to reach you","descriptionHtml":"<p>Please provide the best number to reach you</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10158","fieldConfigId":"10274","label":"Enfotech Ticket Number","description":"Add the PTWS ticket number related to YDO ticket","descriptionHtml":"<p>Add the PTWS ticket number related to YDO ticket</p>","required":false,"displayed":false,"presetValues":["N/A"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10045","fieldConfigId":"10144","label":"Manager","description":"If the issue is permission related, please provide your manager's name for approval","descriptionHtml":"<p>If the issue is permission related, please provide your manager's name for approval</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10041","fieldConfigId":"10140","label":"Region","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10099","label":"Headquarters","selected":false,"children":[]},{"value":"10027","label":"Eastern Region","selected":false,"children":[]},{"value":"10028","label":"Northwest Region","selected":false,"children":[]},{"value":"10029","label":"Western Region","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10040","fieldConfigId":"10139","label":"Issue Type","description":"Please select issue category","descriptionHtml":"<p>Please select issue category</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Login/Account","selected":false,"children":[]},{"value":"10330","label":"Bug","selected":false,"children":[]},{"value":"10100","label":"Enhancement","selected":false,"children":[]},{"value":"10380","label":"Finance","selected":false,"children":[]},{"value":"10023","label":"Program Question","selected":false,"children":[]},{"value":"10022","label":"Public Records","selected":false,"children":[]},{"value":"10697","label":"Reports","selected":false,"children":[]},{"value":"10026","label":"Other","selected":false,"children":[]},{"value":"10411","label":"Task","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please provide brief issue summary","descriptionHtml":"<p>Please provide brief issue summary</p>","required":true,"displayed":true,"presetValues":["N/A"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Issue Description (optional)","description":"Please provide additional issue description","descriptionHtml":"<p>Please provide additional issue description</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please include screenshot of the issue/error or supporting document","descriptionHtml":"<p>Please include screenshot of the issue/error or supporting document</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10046","fieldConfigId":"10145","label":"Program","description":"Please select program that you need help with. This applies to programs that are live in the YDO system.","descriptionHtml":"<p>Please select program that you need help with. This applies to programs that are live in the YDO system.</p>","required":true,"displayed":true,"presetValues":["10033","10037"],"values":[{"value":"10033","label":"Air Quality","selected":false,"children":[{"value":"10041","label":"Air Contaminant Discharge Permits (ACDP)","selected":false,"children":[]},{"value":"10043","label":"Area Source Registration","selected":false,"children":[]},{"value":"10037","label":"Asbestos Program","selected":false,"children":[]},{"value":"10844","label":"Cleaner Air Oregon","selected":false,"children":[]},{"value":"10843","label":"Clean Fuels","selected":false,"children":[]},{"value":"10329","label":"Climate Protection Program","selected":false,"children":[]},{"value":"10044","label":"Emissions Inventory Reporting","selected":false,"children":[]},{"value":"10038","label":"Gasoline Transporter Program","selected":false,"children":[]},{"value":"10039","label":"Greenhouse Gas Reporting","selected":false,"children":[]},{"value":"10042","label":"Title V Permit Program","selected":false,"children":[]}]},{"value":"11215","label":"Air Quality - Vehicle Inspection Program (VIP)","selected":false,"children":[]},{"value":"10034","label":"Land Quality","selected":false,"children":[{"value":"10045","label":"Hazardous Waste","selected":false,"children":[]},{"value":"10046","label":"Environmental Cleanup","selected":false,"children":[]},{"value":"10047","label":"Solid Waste Permits","selected":false,"children":[]},{"value":"10772","label":"Heating Oil Tanks","selected":false,"children":[]},{"value":"10048","label":"Underground Storage Tanks (UST)","selected":false,"children":[]},{"value":"10771","label":"Leaking Underground Storage Tanks","selected":false,"children":[]}]},{"value":"10035","label":"Water Quality","selected":false,"children":[{"value":"10050","label":"Industrial and Construction Stormwater","selected":false,"children":[]},{"value":"10051","label":"Underground Injection Control","selected":false,"children":[]},{"value":"10052","label":"401 Certification","selected":false,"children":[]},{"value":"10054","label":"Wastewater Operator Certification","selected":false,"children":[]},{"value":"10055","label":"Onsite Sewage Disposal Service (SDS)","selected":false,"children":[]},{"value":"10056","label":"WPCF Onsite Permits","selected":false,"children":[]},{"value":"10057","label":"NPDES & WPCF General Permits","selected":false,"children":[]},{"value":"10058","label":"NPDES & WPCF Individual Permit","selected":false,"children":[]}]},{"value":"10036","label":"Agency-wide Services","selected":false,"children":[{"value":"10059","label":"Complaints System","selected":false,"children":[]},{"value":"10060","label":"Accounting - Invoicing & Payments","selected":false,"children":[]},{"value":"10061","label":"Compliance & Enforcement","selected":false,"children":[]}]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10044","fieldConfigId":"10143","label":"Priority","description":"How urgent is the issue is to you?","descriptionHtml":"<p>How urgent is the issue is to you?</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10030","label":"Medium","selected":true,"children":[]},{"value":"10031","label":"High","selected":false,"children":[]},{"value":"10032","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/19","calendarParams":{"firstDay":0,"date":"2025-03-31T05:45:41-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MDY0MGNhNC04NzU1LTQ4ZjAtYmI4My1hMDFkZDcyNTUxMDUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MjYzNDEsIm5iZiI6MTc0MzQyNTE0MX0.cWT75J_U9JBMgfrkXGciHiWLXzhWmtEsv9wG7bofcJE","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"70640ca4-8755-48f0-bb83-a01dd7255105","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}